Responsibilities:

• Upload the brand products on the platform and manage the stocks.
• Ensure all aspects of platform content and info are accurate and updated, for example: availability of the products.
• Ensure the e-commerce website and all online sales channels activated runs smoothly and report issues to relevant teams.
• Monitor payment issues and ensure all orders are fulfilled in a timely manner.
• Communicate courteously with customers and respond to their enquiries via live chat, social media channels, and email, and update customers on the status of their requests within a given time frame.
• Be familiar with the brand’s products and sales channels to resolve enquiries and feedback.
• Keep records of customers’ interactions, transactions, comments, and feedback. Compile and create reports on overall customer satisfaction.
• Communicate with fulfilment and logistics teams on any special request (if any).
• Work closely with the marketing, product, and other teams to ensure smooth operation of the online store, including order fulfilment and logistic arrangements.
• Any other duties as may reasonably be required by team lead.

Requirements:

• Looking for a female candidate with min. 2 year experience in the same position.
• Minimum Degree from a reputable university.
• Have experience in maintaining an online store.
• Able to speak and write in English, Bahasa Malaysia / Bahasa Indonesia.
• Have good communication skills.
• Strong interpersonal skills.
• Self-motivated and goal-oriented.
• Able to multitask.

Salary:

• RM2,300 – RM2,500